Swimming lessons operational changes
Hi Guys and good morning!
As we enter day 3 of the new national social distancing regime, first and foremost, you may wish to reassure yourself that swimming is a safe activity by reading the guidelines of the Australian Government which clearly advises the safety of swimming pool venues that comply with social distancing and hand hygiene. The link is at the end of this statement. Aquatic centres are NOT all closing. Some councils, having interpreted new Federal protocols on social distancing are choosing to temporarily suspend their services either because they cannot comply or are finding it too hard to create a work-around.
Further, the Coronavirus cannot be transmitted in swimming pools so long as they are properly chlorinated and that chlorine should deactivate the virus. All commercial pools have a legal obligation to maintain correct levels. Some modifications have been made to the lesson delivery to maintain 1.5m social distancing too. (We have really considered every aspect of your visit to lessons!)
We comply with every protocol and guideline set by the Federal Government and remain fully operational.
Whilst it is not business as usual, life certainly must go on, and it is. We have embraced the “new normal” and rolled out our social distancing policy successfully at Artarmon and Broadway already, Kogarah presents no problem for this weekend. Remember that correct observance of social distancing should be the same for every aspect of your life outside of your home during this temporary mitigation period. We encourage you to look at what current family protocols you are observing as we are sure we are meeting or exceeding them in our swimming environments. Read on to learn how…..
Artarmon: You will see on arrival that we have placed “socially distanced” chairs and change mats in reception for those that don’t feel the need to use the shower and are happy to “swim & go”. In the change rooms downstairs we have socially distanced the change tables. Signage indicates the maximum number of people allowed in that space.
Broadway: Mats have been socially distanced and there are very few gym clients. There is ample space for all swimming clients to maintain a social distance, probably best to change poolside but of course the change rooms are still available for showers. Signage indicates the maximum number of people allowed in that space.
Kogarah: There are multiple areas to change and social distancing is now entirely possible due to spectator exclusion measures taken below. Signage indicates the maximum number of people allowed in that space.
To accommodate these modifications, it means that sadly there can be no spectators/helpers since maintaining as hygienic an environment as possible is the priority. So until further notice, spectators/helpers need to remain outside even if there appears to be plenty of room. The policy is there to ensure everyone we are serious about protecting your space. Coffee options! :- Artarmon: Charc 18 Cleg St or Homemaker Centre at weekends, Broadway: Cafe Nero, on ground floor by the ANZ and Kogarah: Cafe Neo, 58 Rocky Point Road. A good result would be for your carer to have your coffee as you leave lessons!
Credits / Refunds:
Since we have been and continue to be fully operational with many clients still choosing to attend classes (some almost full, some not so full), then we are unable to offer credits or refunds for sickness abstension or voluntarily exclusion. Be assured that we will absolutely refund/credit/make up for any forced closure period either now or in the future.
Makeups: (does not apply to Learn to Swim kids aged 3+)
There has been a huge spike in the demand for make up lessons in the last 2 days and most requests have been accommodated. Due to the responsible abstention policy increasing the demand for make up classes (i.e runny nose/slight cough or cold not OK anymore), the limit of 2 makeups has been upped to 5 and the system will show you any availability from now until the end of term accordingly. For example, if you have had 5 absences this term and used 2 make ups, the system will grant you 3 more before term end. For this to be effective, it requires everyone to record known absences. eg if you or your child is sick the night before then mark them absent so someone else can take advantage.
Additionally the system will now show you availability of make ups from the point of logging on until the end of term. This encourages people to record known future absences and secure a make up in the same transaction. Admittedly this benefits next term’s clients but still letting you know of the policy change for this term and next.
– NO SPECTATORS or HELPERS ALLOWED IN THE BUILDING. (a learn to swim parent with child aged 3+ is classed as a carer not spectator)
– bring an extra towel to “mark your changing spot”
– change where you feel comfortable: pool side, change rooms or come ready/leave straight away
– arrive on time / leave straight away
– leave your change space tidy for the next client
– Responsible Abstension: Do not attend if you or baby are unwell (even mild cough & cold, not just flu like symptoms)
– Record know absences on the parent portal: make ups increased to 5 per term
– Look after each other 🙂
We can get through this together guys for sure! Feedback welcome through email/phone to Adam or Barb…..
Let us know of anything that is not working in relation to these changes. Please bear with us as a huge amount has been done in a small amount of time by a handful of people. To help reduce costs, any non urgent changes to policy will be advised by email so stay tuned to all channels.
We are doing our absolute best to ensure that your special weekly time with us is a refuge of fun and positive energy during these uncertain times. A safe space where your child can be stimulated and you can both continue to bond.
Yours in swimming,
Link: to Federal Government site. Section Gyms, indoor fitness centres and swimming pools refers. Australian Government