We are serious about protecting your space.

We will always do our absolute best to ensure that your special weekly time with us is a refuge of fun and positive energy during these uncertain times. A safe place where your child can be stimulated and you can both continue to bond.

But we have to stick to these Protocols and Requirements for the time being! They will change in accordance with Federal/State Government advice and enrolled clients will be advised by email.

• Requirements to be met by clients
• Measures taken around the facilities
• Why our pools are safer than most
• Covid FAQ’s

Requirements to be met by clients:

Do not attend our locations if you, your baby or another carer displays COVID-19 symptoms that include fever, cough, sore/ scratchy throat, shortness of breath, runny nose, loss of taste or smell.

If you need advice or have questions, call the National Coronavirus Health Information Line on 1800 020 080. If you require translating or interpreting services, call 131 450.

In accordance with government rules regarding social distancing, maximum number of people in a designated space and change rooms).

• 1 parent / 1 baby
• No spectators (helpers may not enter the building)
• Arrive ready to swim if possible
• Swim / Change in designated areas / Go home
• Observe 1.5m social distancing between yourself, other clients and teachers at all times
• Change rooms are open but no showers allowed (babies with eczema are allowed but we must know in advance of your intentions)
• Download the Covid App
• Use the QR code check in
• Observe cough etiquette / use hand sanitizer

Measures taken around the facilities:

• All Duck and Dive staff are Covid19 Infection control certified
• Personal set of pre-sterilised toys per client every lesson
• Modified lessons plans to allow for social distancing between clients and teachers
• Rigorous cleaning regime
• Hand sanitizer is available on entry/exit
• Socially distanced change areas

Why our (super warm) pools are safer than most:

• In addition to chlorine, our pools are treated with UV which kills all known pathogens 100% including those nasties like Cryptosporidium and Giardia. UV, whilst harmful if applied to exposed skin, is extremely safe as the water passes through a UV chamber in the plant room that destroys viral particles.
• UV means we use less chlorine which reduces skin irritation, particularly for conditions like eczema.
• We test our pools every 3 hours for the correct chemical balance.Unlike residential pools, commercial pools are required by NSW law to be regularly tested and be rigorously compliant.
• Chlorine is proven to de-activate the virus (source CDC)
• The virus does not transmit through water so swimming is the safest activity you can partake in. Your risk, as anywhere else in your life, is with not social distancing and surface contact and we have those measures covered as stated above.
• Heating pools to a comfortable 33 degrees ensures your baby (and you) have a very comfortable swim and can enjoy lessons year round.

Covid FAQ’s:

Q – Do you take temperature checks on arrival?
A – No. If you have a fever then you will feel unwell. If you or your baby are unwell you should not be attending lessons.

Q – Do you require clients and teachers to wear masks?
A – No. In accordance with government guidelines we do not require this. Social distancing and correct cough etiquette should be observed at all times. Clients may of course wear masks if they choose to.

Q – What happens if I miss a lesson due to illness?
A – We allow 5 make ups per term until restrictions are lifted. (not applicable to kids aged 3+)

All other FAQ’s