Here is an additional little helpful article explaining the system
Please read the below Make-up Policy carefully
If you do not show up for a lesson then we will record your absence automatically.
We ask that you record any future absence so that make-up spots are made available for others. No recorded absences means no make-ups available!
Regarding illness, especially when it is easy to decide that baby won’t make the following days lesson, record the absence the night before.
You are allowed 3 make-up lessons per term (5 for terms 2 & 3, of 2021), however we cannot guarantee availability.
No make-up lessons are available within the first 14 days of term.
The system will show you availability until the end of term. You can check for availability and use your make-up lesson anytime after the first 14 days of term and the last date of term.
For baby classes, to increase the chance of a make-up lesson being available, the system will show availability for the current level and the level below. Regardless of the level you choose, you will need to follow the lesson plan for that day.
For Learn to Swim classes (no parent in the pool), the system will only show the current level.
You can book a make-up lesson before your known absence. Eg. You are on holiday week 9 of term. If you mark yourself absent, then you can use your make-up in week 5.
If you have booked a make-up lesson and don’t intend/can’t use it, please release it in the parent portal at least 5 hours prior so it can be used for someone else.
If you don’t use a make-up lesson you have booked and do not cancel in advance as per the point above, you cannot get it back.
Your make up status “resets” the following term, nothing can be carried forward.
Make ups are intended for genuine illness and unavoidable absences, not for convenience.
For the consideration of others, please ensure you play fair and adhere to this policy.
Step 1: Log in below and record your known absence
Your absent date/s will then show as available to another client so be sure to mark them correctly because it is not possible to retract your absence if someone else books the spot.
Only clients who have followed the process or who are unable to attend due to sickness are eligible for make-up classes. Our standard terms and conditions apply.
Step 2: View availability and book your make up lesson
If you have booked a pool that is not your regular location, please read the site-specific information below as there are specific rules, requirements and helpful notes per location.
There are many swim lesson providers for babies and toddlers all over the city, offering different programs. Many other programs are based on water familiarity and building confidence through song and rhyme. At the Duck and Dive baby swim school we go beyond these basic stages, as we recognise the importance of survival skills and aim to nurture a lifelong love of the water…