Quack! Welcome!

This is your “all you need to know before first lesson” welcome pack!

It’s purpose is to make sure carers know what to expect well in advance of the first lesson which ultimately benefits yourself and helps us to run things smoothly.

We ask that you take the time to read the whole document, it’s linked in sections for ease of reference if you need to re-visit. So step 1 is to SAVE this page to your favourites!

The super important stuff…..

The Parent Portal
House Rules
Let’s Connect
Contact details
The Fine Print
Medical conditions
Makeup Policy
Spectators
Changerooms
Car Parking (Artarmon)

Preparing for your first lesson…..

Directions and parking notes
Visitors, additional carers and photos
Swim caps and goggles

Lastly…..

Checklist of things to bring
More FAQ’s?
I have an issue, who do I talk to? (Contact us)

* * * * * * * * * * * * * * * * * * * * * * *

The super important stuff…..

The Parent Portal 
Use the parent portal to:

• • Book a makeup lesson
  • Rebook for next term
  • Check class time
  • Purchase goggles & toys
  • Edit contact details

 House Rules

No litter – take your rubbish home please!
No leaving rubbish in the car park – we have cameras and can see you 🙂
No food in the pool hall, please use reception if your child needs to snack
No messy food (noodles / chips / biscuits): crumbs encourages pests
Natural healthy options are always best! – sliced carrot / celery / apple or grapes

 Let’s Connect
Follow us on Facebook and Instagram to keep up to date with our news, events & offers.

 Contact Details
At re-booking time, we’ll text / email you a reminder. Ensure all your contact details are up to date in the parent portal or else you may lose your spot!

 The Fine Print
You signed off on the terms and conditions before you booked and paid, but it’s nice to have them handy if you need them (click here to review).

Medical Conditions
If there are any medical conditions we should have been advised prior to booking. If you’ve forgotten then drop us a line. If your child is advised to stop swimming prior to term start or mid term contact us to discuss. Generally, the medical profession may advocate “no swimming” without knowledge of our program, operational controls or possible modifications to lessons.  We can’t work around every issue but we do work around most, and this comes with substantial experience having/had a lot of health professionals as clients swimming their babies with us. If you are unlucky enough to not be able to swim please refer back to the terms and conditions

Makeup Policy
The policy can be reviewed in full in the link below. The important points are:

• • • No recorded absences by YOU means no make-ups available!
    • If you do not show up for a lesson you will be marked as a NO SHOW.
    • A NO SHOW means that this lesson cannot be made up.
    • You need to mark yourself absent at least 2 hours before your lesson time to be eligible for a makeup class.
    • The best time to check for a makeup class is in the morning.

If you know you are not going to make a lesson, (eg the night before or first thing in the morning if your child looks unwell), mark yourself absent for the intended lesson. Full details can be found, here at My Makeup.

Spectators
Allowed with strict rules on photography. The pool hall has limited space and seating. We ask that only 2 spectators accompanies a child.

Changerooms
Change rooms are not unisex. In accordance with our child protection policy:-
– children below the age of 8 should be supervised in the changerooms/toilets
– males older than 8 may not use the ladies change area
– females older than 8 may not use the gents change area
– If your child is over 8 and you wish to supervise, please wait outside their change room.

Preparing for your first lesson…..

Directions and parking notes
ARTARMON – 8-12 Lambs Rd, Artarmon, 2064

Swim caps and goggles
Swimming caps and goggles are mandatory for all children.

We recommend Vorgee goggles for the children and you can always buy a pair in advance through the parent portal.

More FAQ’s
Many more questions can be answered here!

I have an issue, who do I talk to? (Contact us)
Your teacher is available before/after your lesson for a quick chat.

The office phone is best for longer discussion. It will divert to one of the owners Adam or Barb. Leave a message as they are often teaching.

Duck and Dive is a very small, family owned and run business.

Adam and Barbara have considerable baby swimming knowledge and have devoted their life to the aquatics industry. They want you and your baby to have the best experience possible.

Please speak with us on any matter. We are at your service!

Office: 0437 400 300 (we can’t stay on top of missed calls, but ALWAYS respond to left messages).

Email:  quack@duckanddive.com.au